5-7 The Cross

Forfar, Angus DD8 1BX

01307 466 113

Mon - Fri: 9:00 - 17:00


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People Know How

Helpline Volunteer

We’re looking for volunteers to operate our national helpline, supporting individuals over the phone. You’ll provide support for people who have received a digital device as part of Connecting Scotland, supporting the most vulnerable to get online. Queries range from enquiries about the programme, to basic support with turning on or using a device. We call these volunteers Digital Champions. This role is done remotely at the moment due to COVID-19 but there is possibility to work from our Edinburgh office in the future. The role is open to the whole of Scotland.

The role tasks include: covering a minimum of one weekly 2-hour helpline shift, providing responses to enquiries and basic digital support to callers, logging any calls that require follow-up , supporting our staff in obtaining monitoring details from callers.

Organisation aims and objectives

People Know How is a Scottish social innovation charity founded in 2013 on the principle that people know how to identify their needs and the solutions that will help them fulfil their potential and solve social issues. People often don’t realise that they know how, and that’s where we come in – unlocking ideas for a better future, today. We call this social innovation. People Know How aims to achieve three main outcomes: > Ensure positive school transitions for all children and young people > Eliminate data poverty through connectivity for all > Establish social innovation in the public consciousness

Availability: Monday, Tuesday, Wednesday, Thursday, Friday morning and afternoon.

Frequency and commitment details

This role requires a minimum of one 2-hour shift per week for a minimum of 6 months.


  • Experience required: Basic understanding of computers (you will receive guidance on any queries you may need to answer) Good communication Friendly, positive attitude Bring new and innovative ideas about how we can improve our team Believe in People Know How values and look to promote our cause
  • Travel details: Remote working so should not require any travel.
  • Minimum age: 18


  • Expenses paid: Yes
  • Expenses details: If you incur any reasonable expenses, these can be paid by us.
  • Training details: Induction training to all things People Know How Relevant work experience and training to develop your skills Opportunity to be part of the Connecting Scotland initiative Access to our volunteer network A friendly and supportive atmosphere so you can achieve your goals Work references for all successful volunteers – build your CV